Shipping
Shipping Costs
All of our shipment are sent from our location in Mississauga, ON. At this moment we ship only to Canada and the US, with hopes to expand our shipping to many more countries.
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
Free Shipping to Canada on orders $100+ CAD
Free Shipping to the US on orders $120+ CAD
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Transit Time CANADA
In general, Canadian shipments are in transit for 1 - 7 business days
Transit time USA
Generally, orders shipped to the USA are in transit for 4 - 12 business days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
Dispatch Time
Please allow 2-4 business days processing time before your order is shipped.
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Local Pickup
We welcome local pickup from our location in Mississauga, ON. Please allow 2-4 business days processing time, after which a ready-for-pickup email will be sent to you. Once your order is ready for pickup please email us at hello@fantasysugarshoppe.com to arrange a pickup time the works well for you and us.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
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Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Fantasy Sugar Shoppe encourages you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Fantasy Sugar Shoppe at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order
has already been dispatched, please refer to our refund policy.
Customer service
For all customer service enquiries, please email us at hello@fantasysugarshoppe.com